Privacy Policy Trust88 –
Protection of Your Personal Data

We understand that you place your trust in us when you register and use the trust88 platform. We do not take that trust lightly. This Privacy Policy has been carefully drafted in accordance with robust data protection principles and in compliance with applicable laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA).

Every time you browse our website, register an account, make a deposit, play, or simply contact our support team — certain data may be collected. We want you to know exactly what that data is, why it is collected, and how it is used. Transparency is the foundation of our relationship.

This Privacy Policy is issued by Trust88 ("we", "Platform") and applies to all users accessing our platform through any channel – whether via the official website at trust88.vin, the Android or iOS mobile app, or any related services.

This document comprehensively outlines our privacy practices. It covers the types of information we collect, the purposes for collection, parties who may receive that information, the security measures we take, and your rights as a data subject.

• This Policy is to be read together with the Trust88 Terms and Conditions.
• We comply with the Malaysia Personal Data Protection Act 2010 (PDPA).
• Any changes to this policy will be communicated via in-platform notifications or email.
• If you have any privacy-related questions, contact our support team via live chat or email.

We only collect information that is strictly necessary to deliver a secure, seamless, and quality service to you. There are two main categories of data we collect:

A. Information You Provide Directly

B. Information Collected Automatically

• IP address and approximate location based on IP
• Device type, operating system, and web browser version
• Session data including pages visited and time spent
• Betting history and in-platform gaming activity
• Cookie data and device identifiers for session authentication purposes

Every piece of data we collect has a clear and legitimate purpose. We do not sell, rent, or trade your personal information to any third party for marketing purposes. The following are the primary purposes for which your data is used at trust88:

• Processing account registration and verifying your identity through a secure KYC process.
• Processing deposits and fund withdrawals promptly and accurately to your registered account.
• Providing effective customer support whenever you need assistance.
• Sending important notifications related to your account, promotions, or policy changes.
• Detecting and preventing fraud, money laundering, and suspicious activity.
• Ensuring the platform operates smoothly and improving the user experience.
• Complying with applicable legal and regulatory requirements.
• Sending relevant promotional offers (only if you have consented to receive them).

The security of your data is our top priority. trust88 continuously invests in industry-grade security infrastructure to ensure that every piece of information you share with us remains safe and protected against both external and internal threats.

• 256-bit SSL Encryption: All communications between your device and trust88 servers are encrypted using 256-bit TLS/SSL protocol, ensuring no third party can intercept your data in transit.
• Encrypted Password: Your password is stored as a one-way hash using modern encryption algorithms — we cannot read your password in its original form.
• Two-Factor Authentication (2FA): Members may enable 2FA to add an extra layer of security to their account.
• 24/7 Monitoring: Our systems are continuously monitored to detect any unusual activity or unauthorised access attempts.
• Secure Data Centre: Your data is stored in licensed data centres that comply with international security standards and maintain strict physical access controls.
• Regular Security Audits: We conduct regular penetration testing and security audits to ensure our systems are always maintained at the highest level of protection.

While we take all reasonable measures, no system can be guaranteed 100% secure against all cyber threats. We therefore encourage you to take your own precautions on your end as well.

Trust88 does not sell or disclose your personal information to third parties for their own commercial purposes. However, there are limited situations where data sharing is necessary to enable us to deliver services to you:

• Payment Provider: Transaction information is shared with payment service providers such as local banks and authorised digital wallets, solely for the purpose of processing your deposits and withdrawals.
• Game Provider: Minimal game data may be shared with game software providers for technical purposes and result verification.
• Authorities: We are required to disclose certain information to regulatory authorities or law enforcement when mandated by Malaysian law.
• Technical Support Services: Third-party technical service providers who assist in our platform operations are bound by strict confidentiality agreements.

All third parties we work with are required to comply with data protection standards equal to or higher than our own. We do not permit them to use your data for any purpose other than those specified in our cooperation agreements.

The trust88 website uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login session management and security. Cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve site functionality and speed.
• Functional Cookies: Remembering your preferences such as language, time zone, and account settings to deliver a more personalised experience.
• Analytics Cookies: Used to understand aggregate usage patterns for product improvement purposes.

You may control or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect certain functions within the Trust88 platform.

Under the Personal Data Protection Act 2010 and our own policy, you have the following rights regarding your personal data that we hold:

We retain your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law.

• Active account data is retained for as long as your account is active and for 5 years after account closure for AML compliance purposes.
• Financial transaction records are retained for a minimum of 7 years in accordance with legal requirements.
• Customer support communication logs are retained for 2 years for reference purposes.
• Session cookie data is cleared when your session ends or according to your browser settings.
• Once the retention period expires, data will be securely deleted or anonymised.

The trust88 platform is intended for users aged 18 and above only. We do not knowingly collect or process any personal information from minors.

If we discover that personal data of an individual under 18 has been collected without valid consent, we will take immediate steps to delete that information and close the account in question. If you believe a child has registered an account on our platform, please contact us immediately.

Trust88 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When significant changes are made, we will notify you via:

• In-platform notifications when you are logged in to your account.
• Email notification to your registered address for amendments involving material changes to your rights.
• Prominent notice displayed on our website homepage for a specified period.

The "Updated" date at the top of this page will always reflect the latest version of this policy. Continued use of the trust88 platform after any amendments are published constitutes your acceptance of the revised policy.